Our Commitment to Your Data
At Brussels Maps, protecting your personal data is a top priority. When you use our site www.brusselsmaps.be, you entrust us with certain information so that we can process your orders, improve your shopping experience, send you our news, and offer you unique decorative maps that have meaning for you.
This privacy policy clearly and transparently explains what data we collect, why we use it, how we protect it, and what your rights are under the General Data Protection Regulation (GDPR – EU 2016/679) and Belgian legislation.
5 Key Points to Remember
- Your personal data is stored and processed securely in the European Union.
- It is used solely to process your orders, improve our services, and, with your consent, send you our newsletters.
- You have the right to access, rectify, delete, or transfer your data at any time.
- We never sell your data and only share it with trusted partners who are strictly necessary.
- You can exercise your rights or withdraw your consent by writing to us at hello@brusselsmaps.be.
Our Privacy Commitments
Because every map we create tells a story, we handle your personal data with the same care and attention. We believe in a relationship of trust, based on transparency, security, and respect. Your information is never used for purposes other than those you have authorized, and you maintain full control over its use.
Data Controller
The entity responsible for collecting and processing personal data is:
Brussels Maps – Christophe Penners
Workshop: 28 Place de Jamblinne de Meux, 1030 Schaerbeek – Brussels, Belgium
📩 Email: hello@brusselsmaps.be
🌐 Website: www.brusselsmaps.be
Data We Collect
We only collect the information necessary to provide our services and improve your experience:
Identity Data: first name, last name
Contact Information: email address, mailing address, phone number
Order Data: products purchased, purchase history
Payment Data: processed securely by our providers (never stored)
Technical Data: cookies, IP address, device type, pages visited, browsing time
📌 We do not collect any sensitive data (health, opinions, religion…).
Purposes and Legal Bases for Processing
We use your data for the following purposes:
Processing and delivery of your orders
Create and manage your customer account
Process, prepare, and ship your orders
Manage billing and payments
Legal basis: Performance of a contract (art. 6.1.b GDPR)
Communication and customer service
Answer your questions via the contact form
Inform you about the status of your order
Legal basis: Performance of a contract / legitimate interest
Improvement of user experience
Analyze site audience and performance
Adapt our services to your preferences
Legal basis: Legitimate interest (art. 6.1.f GDPR)
Commercial prospecting and newsletters
Send you our news, special offers, events
Offer you personalized content
Legal basis: Explicit consent (art. 6.1.a GDPR)
You can withdraw your consent at any time by clicking on the unsubscribe link in each email or by contacting us.
Data retention period
We keep your data only as long as necessary:
| Type of data | Retention period |
|---|---|
| Order data | 10 years (legal obligations) |
| Contact data | 3 years after the last interaction |
| Marketing data | Until consent is withdrawn |
| Cookies | Up to 13 months |
After these deadlines, your data is deleted or anonymized.
Data security and protection
We do everything we can to protect your data from unauthorized access, loss, or disclosure:
SSL/TLS encryption of all communications
Secure servers hosted in the EU
Restricted access to authorized personnel only
Regular audits and updates
Payment processing by certified providers PCI DSS
Cookies and tracking technologies
We use cookies to:
Measure audience and improve performance
Facilitate your navigation and remember your preferences
Personalize our advertising offers
Types of cookies
| Type | Function | Duration |
|---|---|---|
| Essential | Necessary for the operation of the site | Session |
| Analytical | Audience measurement, performance | 13 months |
| Marketing | Personalization of offers and advertisements | 13 months |
You canmanage your cookie preferencesat any time via our Cookie Policy.
Data sharing with third parties
We never sell your data. It is shared only with trusted partners when necessary:
Logistics providers (delivery)
Payment providers (PCI DSS certified)
Emailing services (hosted in the EU)
Traffic analysis tools (Google Analytics, etc.)
All our partners comply with the obligations of the GDPR.
Your rights under the GDPR
You have the following rights regarding your personal data:
Right of access – to know what data we hold
Right to rectification – to correct inaccurate data
Right to erasure – to request the deletion of your data
Right to data portability – to receive your data in a structured format
Right to object – to refuse certain processing
Right to withdraw – to withdraw your consent at any time
To exercise your rights: hello@brusselsmaps.be
We will respond within 30 days maximum.
Concrete examples of exercising your rights
Access to data:
"Hello, I would like to know all the personal data you hold about me."
Data deletion:
"Hello, I would like all my personal data to be deleted from your systems in accordance with Article 17 of the GDPR."
Transfers outside the EU
All your data is stored and processed in the European Union.
If a transfer to a third country were to take place, it would be governed by standard contractual clauses or a adequacy decision from the European Commission.
Competent supervisory authority
If you believe your rights are not being respected, you can file a complaint with:
Data Protection Authority (DPA)
Rue de la Presse 35, 1000 Brussels – Belgium
Policy update
This privacy policy may be modified to reflect legislative or technical changes. The current version is the one displayed on our site at the time of your visit.
